Returns, Exchanges & Warranty

At Punisher Vault, we stand behind the quality of our gear. Please review the policy below before initiating a return, exchange, or warranty claim.

30-Day Returns & Exchanges

You have 30 days from the date of delivery to request a return or exchange.

Eligibility

• Items must be unused, unworn, and unwashed, and in original condition.
• All original tags and packaging must be included.

Accepted

• Size exchanges (Return shipping costs will be deducted from the refund)
• Unwanted items in new condition (Return shipping costs will be deducted from the refund)

Not Accepted

• Used, worn, or washed items
• Items missing original tags or packaging
• Items returned more than 30 days after delivery
• Items that have been used or worn and are not affected by a manufacturing defect

Shipping Issues & Incorrect Orders

If you received a damaged item or the wrong product, contact us within 72 hours of delivery.

• Photos are required.
• We will cover return shipping and issue a replacement or refund once verified.
• Claims submitted outside this window may not be eligible.

5-Year Manufacturer Warranty

All Punisher belts are backed by a 5-year manufacturer warranty covering defects in materials or workmanship under normal training use.

Covered

• Stitching failure
• Hardware or buckle failure
• Structural defects caused by manufacturing issues

Not Covered

• Normal wear and tear
• Cosmetic damage
• Damage caused by misuse, modification, or improper care

Approved warranty claims will be replaced, not refunded.

How to Start a Return, Exchange, or Warranty Claim

Email support@punishervault.com with:

• Order number
• Reason for return, exchange, or warranty claim
• Photos (if applicable)

We’ll provide return instructions once your request is approved. Items must be shipped back using a trackable shipping method.

Refunds

• Refunds are issued to the original payment method.
• Processing occurs within 5–7 business days after inspection.
• Please allow 5–10 business days for funds to appear in your account.

Questions?

Contact us at support@punishervault.com and our team will assist you.